Refund policy

At Ceramya, we carefully pack every crockery item to ensure it reaches you safely and in excellent condition. Since our products are fragile ceramic, porcelain, and fine bone china items, we have a simple and transparent return and refund policy.

1. Damaged or Broken Items

If your order arrives broken, cracked, chipped, or damaged during shipping, please contact us within 24 hours of receiving the parcel.

To process a damage claim, please provide:

Clear photos of the damaged product
Photos/videos of the packaging and shipping box
Your order number
A brief description of the damage

We will review the claim and, where applicable, offer a replacement or refund for the affected item(s).

Important: Please do not throw away the original packaging until your claim has been reviewed.

2. Wrong or Missing Items

If you receive an incorrect product, color, design, or quantity, please contact Ceramya within 24 hours of delivery. After verification, we will arrange the appropriate replacement or solution.

3. Change of Mind / Returns

Due to the fragile nature of our crockery products, returns for change of mind, personal preference, or ordering the wrong item may not be accepted.

If Ceramya approves a return in exceptional circumstances, the product must be:

Unused and in its original condition
Returned with all original packaging
Free from scratches, stains, chips, cracks, or other damage
Accompanied by the original order details

Return shipping charges may apply.

4. Refunds

Once an approved refund is processed, the refund will be issued through the applicable payment method or another mutually agreed method.

Refund processing time may vary depending on the payment method and financial institution.

5. Non-Returnable Items

Products that have been used, washed, damaged after delivery, modified, or returned without original packaging may not qualify for a refund or replacement.