Shipping policy

At Ceramya, we deliver our crockery collections nationwide across Pakistan. We take extra care in packing every order because our ceramic, porcelain, and fine bone china products are fragile.

1. Nationwide Delivery

Ceramya currently offers delivery across Pakistan, including major cities and many remote areas serviced by our courier partners.

Delivery availability may vary depending on the location and courier service coverage.

2. Order Processing

Orders are normally processed and prepared for dispatch after confirmation.

Please ensure that your:

  • Name

  • Phone number

  • Complete delivery address

  • City

  • Any relevant delivery instructions

are correct when placing your order.

Incorrect or incomplete information may cause delivery delays.

3. Delivery Time

Estimated delivery time is generally 3–7 working days, depending on the destination, courier availability, weather, public holidays, and other circumstances beyond our control.

Remote areas may require additional delivery time.

4. Shipping Charges

Shipping charges are calculated according to the order, destination, package size, weight, and applicable courier rates.

Any applicable shipping charges will be displayed or communicated before order confirmation.

5. Fragile Item Packaging

Because Ceramya specializes in crockery, we use protective packaging designed to reduce the risk of breakage during transportation.

However, crockery is inherently fragile, and damage can occasionally occur during courier handling. If your parcel arrives damaged, please follow our Refund & Return Policy and contact us within 24 hours of delivery with clear photos/videos.

6. Delayed Deliveries

Delivery times are estimates and are not guaranteed. Delays may occur due to:

  • Weather conditions

  • Public holidays

  • Courier delays

  • Incorrect address or contact information

  • High-volume sales periods

  • Unforeseen logistical circumstances

Ceramya will make reasonable efforts to assist customers in resolving delivery issues.

7. Order Tracking

Where tracking is available, customers may receive tracking information after their order has been dispatched.

Please keep your phone available around the expected delivery period so the courier can contact you if necessary.

8. Refused or Unclaimed Orders

If an order is refused or remains unclaimed because of incorrect customer information, repeated failed delivery attempts, or the customer's unavailability, additional shipping charges may apply for re-delivery.

9. Contact Us

For questions regarding your order, delivery status, or shipping issues, please contact Ceramya and provide your order number and delivery details.

Ceramya — Elegant Crockery for Every Table.